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Vulnerable consumers and financial services : the report of the Director General's inquiry : with 5 volumes of appendices.

By: Great Britain. Office of Fair Trading.Publisher: [London, England] : Office of Fair Trading, [1999]Description: 6 v.Subject(s): Financial services industry -- Great Britain | Financial services industry -- Law and legislation -- Great Britain | Consumer protection -- Great Britain | Consumer behaviour

Contents of appendices: 1. Distributional issues in welfare assessment and consumer affairs policy -- 2. Vulnerable consumers, financial services, and estimating the costs and benefits of regulation -- 3. Job insecurity for the vulnerable -- 4. The consumer survey -- 5. Qualitative research into ethnic minorities and financial services.

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