The UK contact centre industry : a study / report by CM Insight, Contactbabel [and] Call and Contact Centre Association (CCA) on behalf of the UK Department of Trade and Industry.
Contributor(s): Great Britain. Department of Trade and Industry
| CM Insight | Contactbabel | Call and Contact Centre Association.Publisher: [London] : Department of Trade and Industry, 2004Description: 222p.Subject(s): Call centers -- Great Britain | Customer services -- Great Britain | Sexual division of labor -- Great BritainOnline resources: Click here to access online
| Item type | Current library | Collection | Class number | Copy number | Status | Date due | Barcode | |
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| Reference material | Offsite Offsite Deepstore | Official Publications | SOP 2004/629 (Browse shelf(Opens below)) | 1 | Not for loan | 56076-1001 |
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| SOP 2004/626 The death penalty beyond abolition / | SOP 2004/627 West Coast main line : progress report April 2004. | SOP 2004/628 Report on euro preparations / | SOP 2004/629 The UK contact centre industry : | SOP 2004/630 At least five a week : | SOP 2004/631 Homeowners risk and safety-nets : | SOP 2004/632 Transition report update April 2004 / |
Available online at: http://www.dti.gov.uk/ewt/contactind.pdf.