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The use of Jobcentre Plus telephony and face-to-face first contact services by customers with specific communication barriers / Caroline Hay and Ashfa Slater.
By: Hay, Caroline
.Contributor(s): Slater, Ashfa | Great Britain. Department for Work and Pensions | Ecotec Research and Consulting Ltd.Series: Research reports (Great Britain. Department for Work and Pensions): no. 446Publisher: Leeds : Corporate Document Services, 2007Description: xi, 128p.ISBN: 9781847122315.Subject(s): People with disabilities -- Services for -- Great Britain -- Evaluation | People with disabilities -- Employment -- Great Britain | Employment re-entry -- Great BritainOnline resources: Click here to access online
| Item type | Current library | Collection | Class number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| Reference material | Offsite Offsite Deepstore | Official Publications | SOP 2007/372 (Browse shelf(Opens below)) | 1 | Not for loan | 63160-1001 |
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"A report of research carried out by ECOTEC Research and Consulting Limited on behalf of the Department of Work and Pensions".
Available online at: http://www.dwp.gov.uk/asd/asd5/rports2007-2008/rrep446.pdf