TY  - BOOK
AU  - Ford,Janet K.
AU  - Merriman,Philippa
TI  - The gentle art of listening: counselling skills for volunteers 
T2  - Survival handbooks
SN  - 0719912830
PY  - 1990///
CY  - London
PB  - Bedford Square Press
KW  - Counseling
ER  -