TY  - BOOK
AU  - Bynoe,Ian
ED  - Institute for Public Policy Research.
TI  - Beyond the Citizen's Charter: new directions for social rights 
SN  - 1860300359
PY  - 1996///
CY  - London
PB  - Institute for Public Policy Research
KW  - Citizenship
KW  - Great Britain
KW  - Government productivity
KW  - Privatization
KW  - Administrative agencies
KW  - Evaluation
KW  - Executive departments
KW  - Government business enterprises
ER  -