Is anybody there? :  improving performance in answering letters and telephones. 

 - London :  HMSO,  1994. 
 - 35p. 
<br/><br/><label>ISBN: </label>011886128X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Local government--Great Britain.<br/>Communication in public administration--Great Britain.