TY  - BOOK
AU  - Wheeldon,David
ED  - Central Computer and Telecommunications Agency.
TI  - Business and management skills: a handbook for the IT service management professional 
T2  - IT infrastructure library
SN  - 0113306865
PY  - 1997///
CY  - London
PB  - Stationary Office
KW  - Information technology
KW  - Management
ER  -