TY  - BOOK
AU  - Johnson,Brian
AU  - Andrew,Martin
AU  - Steel,David
ED  - Central Computer and Telecommunications Agency.
TI  - Quality management for IT services
T2  - IT infrastructure library
SN  - 0113305559
PY  - 1994///
CY  - London
PB  - HMSO, for the Central Computer and Telecommunications Agency
KW  - Information technology
KW  - Management
KW  - Quality control
ER  -