The UK contact centre industry :  a study / 
report by CM Insight, Contactbabel [and] Call and Contact Centre Association (CCA) on behalf of the UK Department of Trade and Industry. 
 - [London] :  Department of Trade and Industry,  2004. 
 - 222p. 
<br/><br/> Available online at: http://www.dti.gov.uk/ewt/contactind.pdf. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Great Britain.<br/>Customer services--Great Britain.<br/>Sexual division of labor--Great Britain.