Continual service improvement. 

 - London :  Stationery Office,  2007. 
 - xi, 221p. 
 - IT infrastructure library .
 - IT infrastructure library .
<br/><br/> "Published for the Office of Government Commerce" -- t.p. verso. 
<br/><br/><label>ISBN: </label>9780113310494 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Computer networks--Management.<br/>Performance standards.