TY - BOOK AU - Manzoor,Zahida ED - Great Britain. ED - Great Britain. TI - Legal services reform: a perspective PY - 2007/// CY - [London? PB - Office of the Legal Services Ombudsman?] KW - Legal services KW - Great Britain KW - Reform KW - Justice, Administration of KW - Consumer complaints KW - Complaints (Administrative procedure) KW - Lawyers KW - Malpractice N1 - "June 2007."; "Zahida Manzoor CBE, Legal Services Ombudsman for England & Wales, Legal Services Complaints Commissioner" -- p. 6; Available online at: http://www.olso.org/downloads/OLSO-Reforms-June-2007.pdf UR - http://www.olso.org/downloads/OLSO-Reforms-June-2007.pdf ER -