Hay, Caroline. <br/><br/>
The use of Jobcentre Plus telephony and face-to-face first contact services by customers with specific communication barriers / 
Caroline Hay and Ashfa Slater. 
 - Leeds :  Corporate Document Services,  2007. 
 - xi, 128p. 
 - Research reports (Great Britain. Department for Work and Pensions) ;  no. 446 .
 - Research reports (Great Britain. Department for Work and Pensions) ;  no. 446 .
<br/><br/> "A report of research carried out by ECOTEC Research and Consulting Limited on behalf of the Department of Work and Pensions".  Available online at: http://www.dwp.gov.uk/asd/asd5/rports2007-2008/rrep446.pdf 
<br/><br/><label>ISBN: </label>9781847122315 
<br/><br/><label>Subjects--Topical Terms: </label><br/>People with disabilities--Services for--Evaluation.--Great Britain<br/>People with disabilities--Employment--Great Britain.<br/>Employment re-entry--Great Britain.