TY  - BOOK
ED  - Great Britain.
TI  - The official introduction to the ITIL service lifecycle
T2  - IT infrastructure library
SN  - 9780113310616
PY  - 2007///
CY  - London
PB  - Stationery Office
KW  - Information technology
KW  - Management
KW  - Computer networks
N1  - "Published with the permission of the Office of Government Commerce" -- t.p. verso
ER  -