TY  - BOOK
AU  - Buckley Owen,Tim
TI  - Successful enquiry answering every time: thinking your way from problem to solution 
SN  - 9781783301942
U1  - 025.52 
PY  - 2017///
CY  - London
PB  - Facet Publishing
KW  - Libraries
KW  - Customer services
KW  - Reference services (Libraries)
KW  - Information retrieval
N1  - Previous edition: 2012; "The seventh edition of Tim Buckley Owen's classic 'Success at the enquiry desk" --title page
ER  -