TY  - BOOK
AU  - Muller,Jerry Z.
TI  - The tyranny of metrics
SN  - 9780691174952
U1  - 658.403 
PY  - 2018///
CY  - Princeton, Oxford
PB  - Princeton University Press
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Evaluation
KW  - Performance standards
N1  - The argument in a nutshell -- Recurring flaws -- The origins of measuring and paying for performance -- Why metrics became so popular -- Principals, agents and motivations -- Philosophical critiques -- Colleges and universities -- Schools -- Medicine -- Policing -- The military -- Business and finance -- Philanthropy and foreign aid -- When transparency is the enemy of performance : politics, diplomacy, intelligence and marriage -- Unintended but predictable negative consequences -- When and how to use metrics : a checklist
ER  -