TY - BOOK AU - Percival,Jennifer Pollack TI - Autism friendly business: neurodiverse customers T2 - Autism friendly SN - 9781032028316 U1 - 658.8120875 PY - 2024/// CY - New York; , Abingdon PB - Routledge, Productivity Press KW - Customer relations KW - Minority consumers KW - Autistic people KW - Services for KW - Diversity in the workplace N1 - Item received in July 2023; I. Why? -- Why us? And where are we now? -- Why we need to engage others -- Why listening is powerful -- II. The who : people with autism, leaders, and community partners -- Let's talk a bit about autism -- Training -- Create your inclusion team : community partners are key -- III. The what : creating chage -- Getting started -- Environmental modifications -- Communication techniques -- Visual supports -- Social stories -- Designing large-scale events -- An example : libraries -- Summer camp inclusion - IRPs -- Employment and HR tips -- Conclusion : share with others -- Appendix : examples N2 - Provides business owners, leaders, managers, team members, and associates the tools to integrate strategies and techniques that will enhance neurodiversity and inclusion ER -