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		Putting it right for consumers : a review of complaints and redress procedures in public services / David Leabeater and Linda Mulcahy. by Leabeater, David \| Mulcahy, Linda \| National Consumer Council. Publisher: London : National Consumer Council, 1996Availability: Items available for reference: Offsite [Call number: SOP 96/619] (1). Location(s): Offsite Deepstore SOP 96/619. Add to folder (remove)
		Keeping it within the community? : an evaluation of the use of mediation in disputes between neighbours / Linda Mulcahy with Lee Summerfield. by Mulcahy, Linda \| Summerfield, Lee \| Nuffield Foundation. Publisher: London : TSO, 2001Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 2001/186. Place reservation Add to folder (remove)

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