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		Is anybody there? : improving performance in answering letters and telephones. by Audit Commission for Local Authorities and the National Health Service in England and Wales. Publisher: London : HMSO, 1994Availability: Items available for reference: Offsite [Call number: SOP 94/463] (1). Location(s): Offsite Deepstore SOP 94/463. Add to folder (remove)
		Improving services, improving lives : evidence and key themes : a Social Exclusion Unit interim report / Social Exclusion Unit. by Great Britain. Social Exclusion Unit \| Great Britain. Office of the Deputy Prime Minister. Publisher: London : Office of the Deputy Prime Minister, 2005Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2005/406] (1). Location(s): Offsite Deepstore SOP 2005/406. Add to folder (remove)

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