THIS IS THE TEST SERVER CATALOGUE IT WILL NOT BE UP-TO-DATE
 visit the Parliament website.

Refine your search

Your search returned 35 results.

Sort
Results
When things go wrong : a thematic review of complaints handling by the Crown Prosecution Service.

by Great Britain. Crown Prosecution Service. Inspectorate.

Publisher: London : HM Crown Prosecution Service Inspectorate, 2009Online access: Click here to access online Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 2009/098.
The politics of regulatory change : a tale of two agencies / by Richard A. Harris and Sidney M. Milkis.

by Harris, Richard A, 1951- | Milkis, Sidney M.

Edition: 2nd ed.Publisher: Oxford : Oxford University Press, 1996Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 350 HAR.
Digest of cases 2004/05 / Local Government Ombudsman.

by Great Britain. Local Government Ombudsman.

Publisher: London : Commission for Local Administration in England, 2005Online access: Click here to access online Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 2005/189.
Process and procedure in EU administration / Carol Harlow and Richard Rawlings.

by Harlow, Carol [author.] | Rawlings, Richard [author.].

Publisher: Oxford : Hart Publishing, 2014Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 342.604 HAR.
Greed, chaos, and governance : using public choice to improve public law / Jerry L. Mashaw.

by Mashaw, Jerry L.

Publisher: New Haven : Yale University Press, 1997Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 342.66073 MAS.
Digest of cases 2003/04 / Local Government Ombudsman.

by Great Britain. Local Government Ombudsman.

Publisher: London : Commission for Local Administration in England, 2004Online access: Click here to access online Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 2004/231.
Cutting red tape : comparing administrative burdens across countries.

by Jorgensen, Lydia | Nyborg, Mads | Organisation for Economic Co-operation and Development.

Publisher: Paris : OECD, 2007Availability: Items available for reference: Offsite [Call number: SOP 2008/018] (1). Location(s): Offsite Deepstore SOP 2008/018.
Digest of cases 2000 / Local Government Ombudsman.

by Great Britain. Local Government Ombudsman.

Publisher: London : Commission for Local Administration in England, 2001Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 2002/081.
Beyond disagreement [electronic resource] : open remedies in human rights adjudication / Aruna Sathanapally.

by Sathanapally, Aruna, 1981-.

Publisher: Oxford : Oxford University Press, 2013Online access: Oxford scholarship online Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Online access .
Digest of cases 2006/07 / Local Government Ombudsmen.

by Great Britain. Local Government Ombudsman.

Publisher: London : Commission for Local Administration in England, [2007]Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2007/409] (1). Location(s): Offsite Deepstore SOP 2007/409.
Complaints : literature review : an annotated bibliography of complaints handling literature / compiled by Tom Williams and Tamara Goriely.

by Williams, Tom | Goriely, Tamara | Great Britain. Citizen's Charter Complaints Task Force | Great Britain. Cabinet Office.

Publisher: London : Cabinet Office, [1995]Availability: Items available for reference: Offsite [Call number: SOP 94/834] (1). Location(s): Offsite Deepstore SOP 94/834.
Digest of cases 2005/06 / Local Government Ombudsmen.

by Great Britain. Local Government Ombudsman.

Publisher: London : Commission for Local Administration in England, [2006]Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2006/529] (1). Location(s): Offsite Deepstore SOP 2006/529.
Governing by numbers : delegated legislation and everyday policy-making / by Edward C. Page.

by Page, Edward.

Publisher: Oxford : Hart, 2001Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 342.66041 PAG.
Cutting red tape : national strategies for administrative simplification.

by Barazzoni, Fiorenza | Cerri, Fabienne | Hepburn, Glen | Organisation for Economic Co-operation and Development.

Publisher: Paris : OECD, 2006Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2007/068] (1). Location(s): Offsite Deepstore SOP 2007/068.
The Ombudsman, the citizen and Parliament : a history of the office of the Parliamentary Commissioner for Administration and Health Service Commissioners / Roy Gregory and Philip Giddings.

by Gregory, Roy | Giddings, Philip James.

Publisher: London : Politico's, 2002Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 352.880941 GRE.
Putting it right for consumers : a review of complaints and redress procedures in public services / David Leabeater and Linda Mulcahy.

by Leabeater, David | Mulcahy, Linda | National Consumer Council.

Publisher: London : National Consumer Council, 1996Availability: Items available for reference: Offsite [Call number: SOP 96/619] (1). Location(s): Offsite Deepstore SOP 96/619.
Audit, accountability and government / Fidelma White and Kathryn Hollingsworth.

by White, Fidelma | Hollingsworth, Kathryn.

Publisher: Oxford : Clarendon Press, 1999Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 342.64041 WHI.
Participation in EU rule-making [electronic resource] : a rights-based approach / Joana Mendes.

by Mendes, Joana.

Publisher: Oxford : Oxford University Press, 2011Online access: Oxford scholarship online Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Online access .
Natural justice and the process of natural monopoly regulation / by Sir Christopher Foster.

by Foster, C. D. (Christopher David), 1930- | Centre for the Study of Regulated Industries.

Publisher: London : Centre for the Study of Regulated Industries, 1994Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 95/592.
Conflicts of rights in the European Union [electronic resource] : a theory of supranational adjudication / Aida Torres Perez.

by Torres Perez, Aida.

Publisher: Oxford : Oxford University Press, 2009Online access: Oxford scholarship online Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Online access .
A fair cop? : the investigation of complaints against the police in Scotland / a report by Her Majesty's Inspectorate of Constabulary for Scotland.

by Scotland. HM Inspectorate of Constabulary for Scotland.

Publisher: Edinburgh : The Stationery Office, 2000Availability: Items available for reference: Offsite [Call number: SOP 2000/911] (1). Location(s): Offsite Deepstore SOP 2000/911.
Casebook children and young people / Commission for Local Administration in England.

by Great Britain. Local Government Ombudsman.

Publisher: London : Commission for Local Administration in England, 2005Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2006/319] (1). Location(s): Offsite Deepstore SOP 2006/319.
When citizens complain : reforming justice and administration / by Norman Lewis and Patrick Birkinshaw.

by Lewis, Norman, 1940- | Birkinshaw, Patrick.

Publisher: Buckingham : Open University Press, 1993Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 342.66041 LEW.
Due process of law beyond the state : requirements of administrative procedure / Giacinto della Cananea.

by Della Cananea, Giacinto [author.].

Edition: First edition.Publisher: Oxford : Oxford University Press, 2016Online access: Oxford scholarship online Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Online access .
The Commission for Local Administration in England : audit of the financial statements, 2004/05 / Baker Tilly.

by Commission for Local Administration in England | Great Britain. Local Government Ombudsman | Baker Tilly (Firm).

Publisher: Bromley : Baker Tilly, 2005Availability: Items available for reference: Offsite [Call number: SOP 2005/483] (1). Location(s): Offsite Deepstore SOP 2005/483.
Customers' experiences of the Independent Case Examiner Prototype : qualitative research / Karen Blunt, Joe Morrison and Laura Godwin.

by Blunt, Karen | Morrison, Joe | Godwin, Laura | Great Britain. Department for Work and Pensions | IFF Research Limited.

Publisher: Leeds : Corporate Document Services, 2007Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2007/168] (1). Location(s): Offsite Deepstore SOP 2007/168.
Contact and complaint handling by the planning service / by Peter Gibson Associates.

by Peter Gibson Associates | Great Britain. Scottish Office. Central Research Unit.

Publisher: [Edinburgh] : Scottish Office Central Research Unit, 1997Availability: Items available for reference: Offsite [Call number: SOP 97/1183] (1). Location(s): Offsite Deepstore SOP 97/1183.
Financial redress for maladministration : putting things right when they go wrong.

by Great Britain. Department for Work and Pensions.

Edition: Rev. April 2003.Publisher: Leeds : Corporate Document Services, [2003]Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2003/695] (1). Location(s): Offsite Deepstore SOP 2003/695.
Tribunal practice and procedure / Edward Jacobs.

by Jacobs, Edward.

Publisher: London : Legal Action Group, 2009Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 342.664041 JAC.
Let me be a refugee : administrative justice and the politics of asylum in the United States, Canada, and Australia / Rebecca Hamlin.

by Hamlin, Rebecca [author.].

Publisher: New York : Oxford University Press, 2014Online access: Oxford scholarship online Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Online access .
'The public interest' in regulation [electronic resource] / by Mike Feintuck.

by Feintuck, Mike, 1961-.

Publisher: Oxford : Oxford University Press, 2004Online access: Oxford scholarship online Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Online access .
Ombudsmen : public services and administrative justice / Mary Seneviratne.

by Seneviratne, Mary, 1948-.

Publisher: London : Butterworths, 2002Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 352.880941 SEN.
Refugee roulette : disparities in asylum adjudication and proposals for reform / Jaya Ramji-Nogales, Andrew I. Schoenholtz, and Philip G. Schrag ; foreword by Senator Edward M. Kennedy.

by Ramji-Nogales, Jaya | Schoenholtz, Andrew Ian, 1951- | Schrag, Philip G, 1943- | Kennedy, Edward Moore, 1932-.

Publisher: New York ; London : New York University Press, 2009Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Dewey 342.83073 RAM.
Cases without controversies : uncontested adjudication in Article III Courts / James E. Pfander.

by Pfander, James E [author.].

Publisher: New York, NY : Oxford University Press, 2021Online access: Oxford scholarship online Availability: Items available for loan: House of Lords Library - Palace (1). Location(s): Online access .
Legal services reform : a perspective / a special report from the Legal Services Ombudsman for England and Wales and the Legal Services Complaints Commissioner.

by Great Britain. Office of the Legal Services Ombudsman | Manzoor, Zahida | Great Britain. Legal Services Complaints Commissioner.

Publisher: [London? : Office of the Legal Services Ombudsman?], 2007Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2007/331] (1). Location(s): Offsite Deepstore SOP 2007/331.
Pages

Contact us

Phone: 0207 219 5242
Email: hllibrary@parliament.uk
Website: lordslibrary.parliament.uk

Accessibility statement