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		No cover image available Complaints : literature review : an annotated bibliography of complaints handling literature / compiled by Tom Williams and Tamara Goriely. by Williams, Tom \| Goriely, Tamara \| Great Britain. Citizen's Charter Complaints Task Force \| Great Britain. Cabinet Office. Publisher: London : Cabinet Office, [1995]Availability: Items available for reference: Offsite [Call number: SOP 94/834] (1). Location(s): Offsite Deepstore SOP 94/834. Add to folder (remove)
		Recruitment and retention of solicitors in small firms / Tom Williams and Tamara Goriely. by Williams, Tom \| Goriely, Tamara \| Law Society (Great Britain). Publisher: London : The Law Society, 2003Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 2003/332. Place reservation Add to folder (remove)

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