Introduction / Christine Urquhart -- Approaches to information architecture / Faten Hamad -- Taxonomy testing for information architecture / Christine Urquhart -- The enterprise website and its information structures / Sally Burford -- Analysing activities, roles and processes / Christine Urquhart and Dina Tbaishat -- Libraries and the organisation of library processes: a history of operational research, and the use of process modelling / Dina Tbaishat -- Using Riva process modelling to study book acquisition in academic libraries / Dina Tbaishat -- Workflow analysis and process mapping in US academic libraries / Christine Urquhart -- A theoretical framework for designing and evaluating semi-structured document triage interfaces / Fernando Loizides and Aekaterini Mavri -- Resource discovery case studies / Karen Colbron nad Christine Urquhart -- Increasing social connection through a community-of-practice-inspired design / Catherine M. Burns and Adam Euerby -- Methods for studying information provision, networkings and communication inpatient support groups / Cristina Vasilica and Paula Ormandy -- Health informaiton systems: clinical data capture and document architecture / Faten Hamad -- Producing systematic reviews and getting evidence to the clinician / Faten Hamad.