The UK contact centre industry : a study / report by CM Insight, Contactbabel [and] Call and Contact Centre Association (CCA) on behalf of the UK Department of Trade and Industry.
Contributor(s): Great Britain. Department of Trade and Industry
| CM Insight | Contactbabel | Call and Contact Centre Association.Publisher: [London] : Department of Trade and Industry, 2004Description: 222p.Subject(s): Call centers -- Great Britain | Customer services -- Great Britain | Sexual division of labor -- Great BritainOnline resources: Click here to access online
| Item type | Current library | Collection | Class number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| Reference material | Offsite Offsite Deepstore | Official Publications | SOP 2004/629 (Browse shelf(Opens below)) | 1 | Not for loan | 56076-1001 |
Available online at: http://www.dti.gov.uk/ewt/contactind.pdf.