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		Putting it right for consumers : a review of complaints and redress procedures in public services / David Leabeater and Linda Mulcahy. by Leabeater, David \| Mulcahy, Linda \| National Consumer Council. Publisher: London : National Consumer Council, 1996Availability: Items available for reference: Offsite [Call number: SOP 96/619] (1). Location(s): Offsite Deepstore SOP 96/619. Add to folder (remove)
		No cover image available Complaints : literature review : an annotated bibliography of complaints handling literature / compiled by Tom Williams and Tamara Goriely. by Williams, Tom \| Goriely, Tamara \| Great Britain. Citizen's Charter Complaints Task Force \| Great Britain. Cabinet Office. Publisher: London : Cabinet Office, [1995]Availability: Items available for reference: Offsite [Call number: SOP 94/834] (1). Location(s): Offsite Deepstore SOP 94/834. Add to folder (remove)
		No cover image available Legal services reform : a perspective / a special report from the Legal Services Ombudsman for England and Wales and the Legal Services Complaints Commissioner. by Great Britain. Office of the Legal Services Ombudsman \| Manzoor, Zahida \| Great Britain. Legal Services Complaints Commissioner. Publisher: [London? : Office of the Legal Services Ombudsman?], 2007Online access: Click here to access online Availability: Items available for reference: Offsite [Call number: SOP 2007/331] (1). Location(s): Offsite Deepstore SOP 2007/331. Add to folder (remove)

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