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		Introduction to ITIL. by Great Britain. Office of Government Commerce. Publisher: London : Stationery Office, 2005Availability: Items available for loan: Offsite (1). Location(s): Offsite Deepstore PAM 2007/033. Place reservation Add to folder (remove)
		Quality management for IT services / Brian Johnson, Martin Andrew and David Steel. by Johnson, Brian \| Andrew, Martin \| Steel, David \| Central Computer and Telecommunications Agency. Publisher: London : HMSO, for the Central Computer and Telecommunications Agency, 1994Availability: Items available for reference: Offsite [Call number: SOP 2000/1850] (1). Location(s): Offsite Deepstore SOP 2000/1850. Add to folder (remove)

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